EN | ES
--> Inquire
EN | ES
WhatsApp Inquiry

Privacy Policy

How BroadNova collects, uses, and protects your information.

Last updated: September 10, 2026

This Privacy Policy describes how BroadNova ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, contact us, or purchase our products.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information — name, email address, phone number, and shipping address when you place an order or contact us.
  • Order information — products purchased, payment details, and delivery preferences.
  • Communications — messages you send us via email, WhatsApp, or our contact form.
  • Usage data — IP address, browser type, device information, and pages visited on our site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Respond to your inquiries and provide customer support.
  • Send transactional emails such as order confirmations and shipping updates.
  • Improve our website, products, and services.
  • Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers — payment processors, shipping carriers, and email service providers who help us operate our business.
  • Legal authorities — when required by law or to protect our rights.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Understand how visitors use our site.
  • Improve site performance and security.

You can disable cookies in your browser settings, though some features of our site may not function properly.

5. Data Security

We use industry-standard security measures to protect your information, including encryption in transit (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of marketing communications.

To exercise these rights, please contact us at sales@broadnovahk.com.

7. Children's Privacy

Our products and services are not directed to children under 13. We do not knowingly collect personal information from children.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure your information receives adequate protection in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

-->